We all know that major corporations at times are really hard to deal with being your average common man. That, when you try to take on a company of big size to get something fixed, or just a comment on something, is a task that seems a bit like climbing Mount Everest. This is something a guy named Adrian found out later when his Playstation 3 needed service.
So what was the problem you ask?
Well, Adrian got his Playstation 3 as a Christmas gift, and for this reason, he never got a receipt to go with it. So when he called Sony to have his Playstation 3 serviced, they of course asked for his receipt, where he told them he had none as he got it for Christmas and the ones that bought it for him had lost their receipt. But there was a way to prove that his unit was still under warranty, as the sticker on the back that tells when the unit was manufactured clearly said that it was made “July 2007”.
This was not proof good enough for Sony, who still refused to accept the unit for repairs. Adrian was at a loss for what to do next, so he of course resorted to what many people do in this time and age; the internet. He was instructed to have the people that bought the unit get their credit card company to deal with the matter, as they have much more weight in dealing with such matters.
Fair enough, but I find it hugely disturbing that companies fail to see the logic in such cases. When the customer can prove without a shadow of a doubt that a unit is still under warranty, the company should accept that proof. Yes, I know the rules are there for a reason, but for goodness sake use your head and common sense!
Sony, I sincerely hope that you get this issue sorted you big brute!