Comments on: Sony denies repair of a Playstation 3 http://tolecnal.net/2008/05/sony-denies-repair-of-a-playstation-3 The rants of a confused computer nerd Tue, 02 Dec 2008 23:08:29 +0000 http://wordpress.org/?v=2.6.2 By: Carlos Pein http://tolecnal.net/2008/05/sony-denies-repair-of-a-playstation-3#comment-304 Carlos Pein Sun, 24 Aug 2008 12:24:30 +0000 http://tolecnal.net/?p=59#comment-304 Last August I sent my son's Plystation 3 for a warranty repair since I bought it last December as a Christmas present with all the paperwork they require, as proof of purchase and a form that they send for you to fill along with a box with the freight prepaid. So far everything was peaches and cream. I received the box back in about 7 working days and we all were excited to play the console again, cause I play with my son some games. For our surprise we received the equipment back with the top cover loose the factory seal missing or removed. along with it there was a repair form saying that the factory seal was tampered or broken and that's a big lie. Neither me or my son, he is 11 years old messed up with the equipment since I learned that lesson a few years back with a Playstation 2. My son is very upset with this situation and I'm pissed off because before sending it I cleaned the equipment,(in case it had too much dust because that's another Sony's excuse for not servicing the equipment under warranty it happened to my neighbor) and my son and me packaged the equippment very carefully. The warranty seal was there and the top cover was not loose. I contacted a local store named Play and Trade in case they were able to do something and the guy behind the counter told me that I was the fourth or fifth person that came with the same problem, isn't it make you think ? Is this a strategy that Sony is doing or is there something fishy going on with the repair center. My unit is the most expensive 80gb and I will escalate to the goverment if neccesary beause I feel like if I have been robbed Last August I sent my son’s Plystation 3 for a warranty repair since I bought it last December as a Christmas present with all the paperwork they require, as proof of purchase and a form that they send for you to fill along with a box with the freight prepaid. So far everything was peaches and cream. I received the box back in about 7 working days and we all were excited to play the console again, cause I play with my son some games. For our surprise we received the equipment back with the top cover loose the factory seal missing or removed. along with it there was a repair form saying that the factory seal was tampered or broken and that’s a big lie. Neither me or my son, he is 11 years old messed up with the equipment since I learned that lesson a few years back with a Playstation 2. My son is very upset with this situation and I’m pissed off because before sending it I cleaned the equipment,(in case it had too much dust because that’s another Sony’s excuse for not servicing the equipment under warranty it happened to my neighbor) and my son and me packaged the equippment very carefully. The warranty seal was there and the top cover was not loose. I contacted a local store named Play and Trade in case they were able to do something and the guy behind the counter told me that I was the fourth or fifth person that came with the same problem, isn’t it make you think ? Is this a strategy that Sony is doing or is there something fishy going on with the repair center. My unit is the most expensive 80gb and I will escalate to the goverment if neccesary beause I feel like if I have been robbed

]]> By: Jon From Jersey http://tolecnal.net/2008/05/sony-denies-repair-of-a-playstation-3#comment-75 Jon From Jersey Sun, 25 May 2008 16:34:01 +0000 http://tolecnal.net/?p=59#comment-75 Much of the same thing happened to me... I bought my playstation Christmas EVE at blockbuster and 5 months later Im getting overheating issues.. I cant find the receipt but within five months the machine should work still. Sony told me that if I wanted it fixed I would have to pay them an extra $150 and I would only get a 90 day warranty.. I could almost understand it if they gave a year warranty on it as I will accept the blame for not having the receipt and in turn I would be paying for a 'exended service agreement' and I even asked gamestop and other video game stores if I could get a extended service agreement and just plain throw $ at them and they sayd no They should make a product that works :( Much of the same thing happened to me… I bought my playstation Christmas EVE at blockbuster and 5 months later Im getting overheating issues.. I cant find the receipt but within five months the machine should work still. Sony told me that if I wanted it fixed I would have to pay them an extra $150 and I would only get a 90 day warranty.. I could almost understand it if they gave a year warranty on it as I will accept the blame for not having the receipt and in turn I would be paying for a ‘exended service agreement’

and I even asked gamestop and other video game stores if I could get a extended service agreement and just plain throw $ at them and they sayd no

They should make a product that works :(

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